BugReplay, a provider of web browser tools that makes, fixes and reports bugs, announced its Feedback by BugReplay – a tool that enables users to submit detailed bug reports about customer support teams and website issues.

The feedback creates a synchronized screen recording of a website user’s actions, JavaScript logs, network traffic and other environmental data, and is downloadable as a Google Chrome extension.

Co-founder of BugReplay, Sam Kaufman, said: “Feedback by BugReplay is intended for anyone who has a vested interest in a website functioning properly.

“If you’re dependent on a website for your business and it stops working properly, you need to report the problem to your tech support. By using our feedback browser extension, reporting a problem will take a lot less time than other methods and your bug report will capture all the information customer support needs to fix the problem quickly.”

‘Reporting bugs and replicating the problem for customer support’

Once a user reports the issue relating to a bug through tracing its steps, tech support staff automatically receive the feedback reported through the bug report, capturing environmental data about a bug reporter’s operating system, browser, and the data and time of the report.

Kaufman added: “Reporting bugs and replicating the problem for customer support is a very tedious and difficult process, especially when the web user and customer support professional are not sitting right next to each other.

“People rely on a mix of tools such as screenshots, screen recordings and detailed notes to report bugs, but these are time consuming and offer an incomplete picture at best.

“Feedback by BugReplay takes these frustrations out of reporting, requires no technical knowledge by the website user and allows tech support to see exactly what went wrong so they can figure out how to fix it quickly.”

Feedback by BugRepaly also integrates with JIRA, GitHub and Slack, offering custom email integration that will send an email to any address after a report is created.

Written from press release by Leah Alger