I joined Zurich over 20 years ago and have been fortunate to work for an insurance company with a great heritage that has a clear focus on customers, simplification and innovation.  I have held a number of management roles across Life and General Insurance within the Zurich business.  A critical element of my current role is to transform the Zurich UK QA and Test function to a Quality Engineering framework – jointly collaborating with test partner organisations to increase and improve the use of technology, automation, agile ways of working and test maturity.