Capgemini, through Capgemini Government Solutions, has announced that it has been awarded a US$53 million, three-year task order, to provide independent testing and evaluation services for U.S. Citizenship and Immigration Services (USCIS) within the Department of Homeland Security (DHS), that is anticipated to help it address the demands of customers in the digital age.

Supporting agile and DevOps

USCIS continues to drive a series of enhancements to digitise immigration and citizenship processing and to make its website and online products easier to use. The improvements are part of its commitment to use technology and innovation to meet the evolving needs of its customers. In order for these enhancements – and future technology projects – to be deployed successfully and updated to better serve customers, USCIS has created a Testing Centre of Excellence (TCoE) that focuses on IT testing services that support agile practices, development to operations (DevOps) methodologies and continuous integration.

Under the contract, Capgemini Government Solutions will support the agency’s TCoE by providing independent testing and evaluation services for USCIS’ operational and transformational systems. Capgemini Government Solutions will implement its industry-leading testing processes coupled with strong agile principles and assets, to support the agency’s on-going testing operations, with a focus on automation test engineering, performance testing, and interoperability testing.

Creating a positive customer experience

Capgemini’s 2016-2017 World Quality Report, a study on application quality and testing trends based on a survey of 1,600 senior IT executives and testing leaders from 32 countries, found that positive customer experience is equally as important as security as business leaders recognise the growing significance of providing customers with a smooth experience across all channels and devices. In this engagement, Capgemini Government Solutions aims to help USCIS address the operational requirements, the pace of business, and the customer experience demands of the digital age.

“Independent testing is a vital step to provide quality services, as it will better enable the agency to meet the pace of customer engagement,” said Doug Lane, President and Head of Capgemini Government Solutions in North America. “Our collaborative partnership and applied Agile approach can help USCIS optimize existing resources and provide a faster time to market. We appreciate USCIS’s confidence in our team and leading practices as we serve their important commitment to quality and integrity.”

Edited from press release by Jordan Platt