Salesforce announced on Wednesday the release of an Intelligent Document Automation (IDA) tool that will aim to allow healthcare and life sciences companies to digitize document-management processes.
Indeed, it was reported that legacy systems lead to operational challenges that slow down these companies as they might need to manually enter information into electronic health records. Hence, this tool will seek to increase the efficiency and accuracy of health-document workflows, allowing these companies to be more productive and effective.
The IDA tool should be able to help provider, payer, pharmaceutical, and medical device organizations to unify the end-to-end document life cycle on a single platform, streamline document intake with intelligent routing, allow customers to apply a preconfigured checklist of items to received documents, and reduce manual data entry.
Hence, an intake coordinator at a home health agency can log into Health Cloud to pull a patient-referral form from their queue, edit it, attach the document to the right patient record and confirm relevant patient data.
Salesforce provided many other healthcare tools in the past, such as care collaboration features, social determinants of health capabilities, and provider relationship management tools.
Hence, with the IDA tool, the company is determined to continue helping simplify patient care and engagement, work more efficiently, and build one-to-one relationships across the entire health journey.